I use third-party providers of services. Online sales are conducted via the Etsy and myCrafty platforms, and transaction processing (including of online sales and sales in person) is carried out by Etsy, PayPal, Stripe or WorldPay. Bookings for my courses are administered using Acuity Scheduling. Mailchimp administers my online mailing list.
Why I need your information and how I use it
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up to my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information sharing and disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Third-party service providers
I engage certain trusted third parties (including, but not limited to, Royal Mail) to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
A note about CCTV for visitors to my workshop
The site where my business premises are located is covered by CCTV. The CCTV is used for site security, and it is wholly managed, administered and controlled by the landlord, who is the landowner.
How to contact me
For purposes of EU data protection law, I, Rebecca Holden, also known as Rebecca Weddell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com
Alternatively, you may write to me at the following address:
The Workshop, 8 Village Works, London Road, East Hoathly, Lewes, East Sussex, BN8 6QA.